Giving Guarantee

Openhands Giving Guarantee

At Openhands, we honor your generosity by protecting every donation with integrity, transparency, and care. When you give through our platform, you’re not just helping someone—you’re trusting us to ensure your contribution reaches the right hands. That’s a responsibility we take seriously.

Donation Protection, Always

Every donation made on Openhands is backed by our Openhands Giving Guarantee, which ensures your money is safeguarded from misuse, fraud, or misrepresentation. Whether you give $5 or $5,000, your kindness is protected.

One-Year Peace of Mind

We offer full protection for up to one year after your donation. If at any point during that time you have concerns about how your donation is being used, our Trust & Integrity team is here to help.

Global Security

No matter where you’re donating from—across the street or across the globe—your gift is covered. Our platform is designed to ensure secure international giving, supported by rigorous fraud detection tools and constant oversight.

How It Works

  1. Submit a claim
    Use our online support form to notify us of any concern.

  2. Explain the issue
    Provide a brief summary of why you believe the donation is being misused.

  3. Our team investigates
    The Openhands Trust & Integrity team will thoroughly review your claim and follow up as needed.

  4. Refund issued
    If your claim is approved, we’ll process a full refund within 3–10 business days.

We built Openhands to make giving safer, smarter, and more human. Your donation makes a real difference—and we’ll do everything we can to ensure it gets to those who need it most.